Discover the inspiring journey of Paolo Lemallo, the Culture and People Director for The Dorchester Collection, as she shares insights into her 25-year career in luxury hotels.
Get ready for a fascinating behind-the-scenes look into the world of elite luxury hospitality when Paolo Lemallo, speaks to Renae on this podcast. She is the inspiring Culture and People Director for The Dorchester Collection.
From Milan, Italy, Paolo shares her remarkable 25-year journey in luxury hospitality—a field that continues to captivate her with its relentless pursuit of excellence and detail.
Paolo oversees the teams at two of The Dorchester Collection’s most prestigious properties: The Principe Di Savoia in Milan and Hotel Eden in Rome.
In a captivating conversation with luxury hotel reviewer and consultant Renae Leith-Manos from Sydney, Australia, Paolo’s story unfolds as a powerful testament to the transformative power of passion, perseverance, and purpose within the hospitality industry.
Reflecting on her career, Paolo describes how a chance opportunity at the end of her university days led her to discover what would become a lifelong passion. “From the very beginning, it was love at first sight,” she says, reminiscing about her early years immersed in hotel operations and exploring every facet of the industry.
Paolo’s transition into human resources came under the guidance of inspiring mentors at Hilton, where she developed her leadership skills and a deep understanding of employee engagement.
Joining The Dorchester Collection in 2010 was a pivotal moment for Paolo, marking her entry into a global luxury group at the top of the market. Here, she embraced the profound impact of a company’s vision and values on its community, delving into topics like diversity, sustainability, and corporate responsibility.
Throughout her career, Paolo’s unwavering commitment to people has been a cornerstone, driven by her desire to nurture their growth and well-being, even when faced with challenges. “Every step has reinforced my belief that with a shared vision and collaborative spirit, any obstacle can be overcome,” she reflects.
Beyond her professional achievements, Paolo is a devoted mother to two children who share her love for nature and the outdoors. “They inspire me daily,” she says, “and I hope to empower them to find their own paths in life, just as I have found mine.”
Paolo’s story is not just about her success at the pinnacle of luxury hospitality, but also about the delicate balance she maintains as a hands-on mom and dedicated professional. Her journey is truly inspirational, offering valuable insights for anyone interested in the world of luxury hotels and the power of pursuing one’s passion.
